Shipping policy

Shipping Policy – TotalDoggo

At TotalDoggo, we work hard to get your dog’s goodies to your door as quickly and smoothly as possible. Below is everything you need to know about how we ship.

Order Processing

Orders are processed within 1–3 business days
Orders are not processed on weekends or public holidays
During peak periods, processing times may be slightly longer

Once your order is dispatched, you will receive a confirmation email with tracking details.

Shipping Locations

We currently ship:

Australia-wide
Internationally

If your location is not available at checkout, please contact us and we will do our best to assist.

Estimated Delivery Times

Australia

Standard shipping: 3–10 business days

International

Estimated delivery: 7–21 business days

Delivery times are estimates only and may vary depending on your location, carrier delays, and customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Tracking Your Order

All orders include tracking where available.

Once your order has been dispatched, you will receive a tracking link via email so you can follow your delivery.

Delays and Lost Parcels

While we do our best to ensure timely delivery, delays can occasionally occur due to factors outside our control.

If your order is significantly delayed or appears lost:

Please contact us with your order number
We will work with the shipping carrier to investigate

We will assist in resolving the issue as quickly as possible.

Incorrect Shipping Details

Please ensure your shipping address is correct at checkout.

TotalDoggo is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately. We cannot guarantee changes once the order has been processed.

Customs, Duties and Taxes (International Orders)

International orders may be subject to customs duties, taxes, or import fees.

These charges are:

Determined by your local customs authority
The responsibility of the customer

TotalDoggo is not responsible for any additional charges incurred during international shipping.

Split Shipments

In some cases, your order may be shipped in multiple packages depending on product availability or supplier location.

If this occurs, you will receive separate tracking details for each shipment.

Damaged Items in Transit

If your order arrives damaged:

Contact us as soon as possible
Provide your order number and photos of the damage

We will arrange a replacement, refund, or store credit in line with our Returns Policy and Australian Consumer Law.

Contact

For any shipping-related questions, please contact us with your order details and we will be happy to assist.

FAQ (SEO-Friendly)

How long does shipping take in Australia?

Shipping typically takes between 3–10 business days after dispatch.

Do you ship internationally?

Yes, we ship worldwide. International delivery usually takes 7–21 business days.

How much does shipping cost?